sales@rstepos.com   @rstepos   UK: 0845 0704151 IRL: 01 8787288

Services

Professional Services

Over thirty five years expericence in providing solutions for customers

We provide a complete range of professional services from sales & consultation to project management, implementation, training and on-going support. With our knowledge we'll help you implement the best solution we can for your business and your budget, whether it's a standalone touch screen, a fully integrated EPOS system with stock control or a centrally managed head office EPOS system. Our dedicated support team provides helpful and prompt advice when it's needed most to ensure you are always operational.


Consultancy

A basic cash register will meet the needs of many small businesses, yet few purchases can have as dramatic an effect on a business as a carefully selected EPoS system. With so much choice in the market, it is vitally important you choose the right EPoS system for your business and the right company to look after you.

Our experienced sales team will listen to and understand your specific needs, we'll advise you on the different types of EPoS systems, new features and developments, the functionality available and how it can benefit your business.

Together we can assess how your point-of-sale operations and back of house work best to help you manage your business. We will recommend and guide you through ways in which you can use technology to identify improvements in customer service, staff efficiency and business operations.


Project Management

With our wealth of knowledge and many years experience we'll help you implement the best solution for your business and your budget, whether it's a standalone touch screen, a fully integrated EPoS system with stock control or a centrally managed head office EPoS system our team will be pleased to help you. A professionally installed EPoS system starts with good system design. Our team will configure the software, menus and product files so your EPoS system is tailor made for your business.

The key to success in any project or roll out is good planning and management. Because we know how important management is to the success of an EPoS implementation, we offer you the skills and services of our highly experienced project managers.

Your installation will be project managed by us, our trainers will teach your staff how to run the system and we will be there to support you when you're ready to “go-live”. They will also train your staff on how best to use our extensive System Support facilities so that if they do have difficulties these can be quickly resolved with minimal impact on your business.


Implementation

RST works with each client in planning their EPoS implementation. From ensuring all necessary provisions and services are in place, such as power and network points to broadband and Chip and PIN, to ensure a smooth and trouble free installation. With experience in a multitude of diverse implementations, our project managers will ensure your EPOS roll out and implementation runs as smoothly as possible.

Our highly qualified installation team work quickly efficiently and effectively to meet project deadlines with the minimum of fuss. Our team works closely with your project manager to handle the configuration and set up for the hardware and software. All systems are set up, configured and tested at our offices ahead of installation at your site(s).


Training

We also understand how important it is to provide not only initial training but also on-going training and advice so that our customers get the most out of their system in the years ahead.

Training in relation to EPOS systems is provided to all customers, either on-site, in our training suites or in suitable training environments. We can train your team across all the different departments and business roles. This can include front-of-house roles such as cashiers, supervisors and managers, as well as the back-office team including finance and IT.

We also help Owners and MD's use the information in their strategic roles too. During the early days of a system being installed, we realise that the learning curve is at its steepest and the need for support is often at its peak until familiarity and experience increase over time. That is why we provide a “handholding” service for new sites and thereafter, day in, day out, support continues to play a key role, helping resolve immediate issues or questions as well as providing guidance so you get even more from the system.


On-Going Support

We understand just how important support is to our customers. Our dedicated support team provides helpful and prompt advice when it's needed most to ensure your business remains operational.

We will be pleased to provide a Service Level Agreement (SLA) to exactly match your requirements and this will ensure all your staff understand how to access the RST support facilities. The SLA will also include an executive reporting facility which we provide for management monitoring purposes. Our support team includes ex-retailers who have lived and worked in the "real-world" and therefore they understand and appreciate the typical day-to-day issues and pressures faced by you and your staff.

All our support staff are trained to ensure that any EPoS and IT issues you report are quickly logged and if a direct resolution is not available over the phone an appropriately qualified EPoS Engineer will be assigned to your call. Our Standard System Support contract provides access


Our Customers

You will find that we will work very hard to deliver and maintain an EPoS System which will help you in your business. We hope to exceed your expectations, because we want you to be a very satisfied RST customer.

JTF Warehouse Merchant Hotel Forest Holidays University of Birmingham Coppi Fire and Stone

"Like many of my suppliers I have a long term relationship with RST, we prefer dealing with people who look after us."